Shipping Policy

The items ordered are shipped by the service provider defined when ordering. Delivery times quoted by Synnergan Sàrl are without guarantee. Synnergan Sàrl and its third-party partners make every effort to respect them. A deadline not respected does not in any case give right to a cancellation of the order, to a financial compensation or to an indemnity.

Unless otherwise stated, Synnergan Sàrl reserves the right to make full or partial deliveries. In the event of partial delivery, the shipping costs will only be invoiced once, at the rate applicable to a complete delivery.

For security reasons, Synnergan Sàrl does not deliver to addresses with post office boxes.

The delivery is declared made as soon as the product is made available to the customer by the carrier.

In case of absence, the third-party provider can deposit the parcel in front of the front door, at the delivery address, indicated by the customer.

Regarding direct deliveries from third-party resellers, approved by Synnergan Sàrl, it is also likely that other service providers will be offered when ordering. The service provider proposed by the third-party reseller and selected by the Customer will be responsible for carrying out the delivery to the delivery address indicated.

Synnergan Sàrl undertakes to make every effort to deliver the order as soon as possible, upon receipt of the order. The ordinary delivery time on Swiss territory is 3 working days. Synnergan Sàrl cannot give guarantees on the services of the third-party carrier. If the information provided is inaccurate, Synnergan Sàrl cannot be held responsible for the impossibility of delivering and meeting deadlines. In the event of a delivery problem with the third-party carrier, Synnergan Sàrl bears no responsibility.