Terms of Services
Characteristics of products and prices
The images, characteristics and information on the products presented can in no way take the place of a contractual commitment. Synnergan Sàrl is free to modify its products, their composition, their packaging or their price at any time.
Order and confirmation
The customer receives confirmation of his order by email. This last step of the online ordering process acts as a sales contract.
Payment Terms
Orders placed online are immediately payable by the payment method selected
Delivery
The Delivery fees on your part are requested only once per order.
Synnergan Sàrl undertakes to make every effort to deliver the order as soon as possible, upon receipt of the order. The ordinary delivery time on the sole responsibility of the third-party carrier. Synnergan Sàrl cannot give guarantees on the services of the third-party carrier. If the information provided is inaccurate, Synnergan Sàrl cannot be held responsible for the impossibility of delivering and meeting deadlines. In the event of a delivery problem with the third-party carrier, Synnergan Sàrl bears no responsibility.Our delivery commitment is void in the event of failure or no respect to meet supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Synnergan Sàrl. In case of unavailability of a product, we will inform you as soon as possible.
Synnergan Sàrl does not deliver its parcels to post office boxes and does not deliver any goods to customers who are minors or under guardianship, except with the written authorization of the parents or guardian.
Price
The prices of the items invoiced to the customer are the prices in force on the date of the order. The prices appear on the order confirmation sent by email to the customer. The prices displayed on the site are indicated in the currency of the country the customer is presumed located.
Right of return
The customer can return the undamaged products at his own expense within 7 days.
Products must be returned intact and complete in their original packaging - with labels bearing their references, accompanied by the delivery slip, within 7 days of receipt of your package. Return shipping costs are the responsibility of the customer.
Any incomplete, opened or unsealed products will not be accepted for return. The proof of the return of the products at the charge of the customer.
Availability
Our delivery commitment is void in the event of failure or failure to meet supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to Synnergan. In case of unavailability of a product, we will inform you as soon as possible.
Legal guarantees
Check the condition of the delivered goods without delay to exclude obvious defects in material and workmanship, as well as damage due to transport. In accordance with the law, you are obliged to notify us of any defect or anomaly affecting the goods delivered to enable us to remedy them.
Products benefiting from a guarantee are subject to the conditions of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the goods, justified by the accompanying document (invoice) which we ask you to keep carefully. Not covered: damage due to poor maintenance, or non-compliance with the instructions for use.
Data protection
All personal data will be considered confidential. Synnergan Sàrl transmits personal data to third parties only insofar as they are essential for the proper execution of the order or payment, the management and the delivery of the goods.
Applicable law and jurisdiction
This contract is subject exclusively to Swiss law. For any dispute arising from this contract, the competent courts are the ordinary courts of the Canton of Geneva, Switzerland.